Manolo wants to speak to your robot's human
His best retention tool was the customer's exhaustion.
Weekly antimanager satire · Product · Engineering · Management · People · Startups
Every Tuesday I talk to Manolo about product, engineering, management, people and startups. At 7 A.M.
Dish of the day! Recipe no. 48
His best retention tool was the customer's exhaustion.
Manolo says:—It won't take the discount, he says, pointing at the customer support chat.Read the recipe!

His best retention tool was the customer's exhaustion.
Someone finally understands the boss. They've only heard from the boss.
The meter is accurate. The route, less so.
The audience came for the product. Manolo brought his future.
Fewer boxes. The same queue.
The talent did not make it through the filter
Manolo wants the harvest. Planting looks like an expense.
Manolo hires someone who never sleeps
Manolo buys an engine that doesn't fit
Manolo and the goal
Manolo, director of what matters
Manolo meets Ralph
Manolo and local AI
Manolo and the intern who comes back
Manolo doesn't have Topuria's team
Manolo and the Chinese competition
Manolo and the hotshot
AI isn't that cheap, and Manolo knows it
Manolo and Theory X
Manolo needs some love
emails are loaded guns
Manolo burning political capital
Manolo won't let go of the wheel, even parked.
Manolo is running on empty.
Manolo and the Leidenfrost effect
Manolo discovers OKRs
Manolo and the cathedral
Manolo and the moat
Manolo has fallen for it too
Manolo always shows up on Tuesdays
Manolo shows up in a suit. Beware
Manolo discovers BPMs
Trust sells more than a coupon
Manolo and deadlines
Is LinkedIn the First Dates of hiring?
Manolo wants to be a leader
Manolo walking into my office on the eve of Christmas.
Manolo loves a calendar like a fool loves a pencil
Manolo suffering Hanlon's razor.
Manolo and GIST management
Tuesday. 09:38. He walks in without knocking, as always. The coffee, lukewarm; his head.... boiling.
Manolo and the Samurai parking
Manolo giving me a masterclass
Manolo brings me a business plan down from Mount Sinai
Manolo and his booger
Manolo the innovator
Manolo and the MVP