Weekly antimanager satire · Product · Engineering · Management · People · Startups

RECETAS PARA MANOLO

Every Tuesday I talk to Manolo about product, engineering, management, people and startups. At 7 A.M.

Served on Tuesdays · 7:00We all know a ManoloFrom the kitchen of Jose Luis CasesManagement mapES — Leer en español

Dish of the day! Recipe no. 48

Manolo wants to speak to your robot's human

His best retention tool was the customer's exhaustion.

Manolo says:—It won't take the discount, he says, pointing at the customer support chat.

October 19, 2026 · 5 min read

Read the recipe!
Fresh
out!
His best retention tool was the customer's exhaustion.

Not just a chronological archive

Explore by management problem

The full menu